if SC task sill open - request Item closed

Kishor Mudhili · ‎11-23-2022

hello friends,

we have created Flow to create one SC Task, but customers adding multiple Sctasks to the requests.

if they closed any SCtask, automatically it's related RITM got closed, it should not happend because when all SCTasks are completed then Related RITM/REQ should be closed,

i think it should be possible via BR, but not sure how I can 🙂

please help me how we can reproduce the issue.

Anil Lande · ‎11-23-2022

Hi,

Did you find what is closing requested item when the SC TASK is closed.?

Is it closed by your flow?

Or is there any generic logic like BR/FLOW to close RITM whn sc task is closed.

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Anil Lande · ‎11-23-2022

What do you mean by this?

"but customers adding multiple Sctasks to the requests."

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Kishor Mudhili · ‎11-23-2022

once Request Item generated, under request item, they are adding SC tasks manual ( by default one sc task auto generated)

Kishor Mudhili · ‎11-23-2022

i have updated the stage in throgh flow: