if SC task sill open - request Item closed

[Kishor Mudhili]

hello friends,

we have created Flow to create one SC Task, but customers adding multiple Sctasks to the requests.

if they closed any SCtask, automatically it's related RITM got closed, it should not happend because when all SCTasks are completed then Related RITM/REQ should be closed, 

i think it should be possible via BR, but not sure how I can 🙂

please help me how we can reproduce the issue. 

[Saurav11 · Accepted solution]

Hello,

Can you open the script tracer and then while you closing the sc task start it and then close the task this will give use the list of scripts running during that process. Also make sure your flow is inactive.

[Kishor Mudhili · Accepted solution]

if we removed the update conditions from Flow. it won't work . i have restored again then it's working ...

[Kishor Mudhili]

I'm not sure about other Scripts running or not.

flow still active state ... just now i have tried it but no luck .

[Kishor Mudhili]

want to inform to you.

first SC Task will automatically generated when request created.

remain SC tasks manual i have added under request item

[Saurav11 · Accepted solution]

Hello,

Can you open the script tracer and then while you closing the sc task start it and then close the task this will give use the list of scripts running during that process. Also make sure your flow is inactive.

[Kishor Mudhili]

Saurav you are right.. other scripts are running same time :):)

[AnubhavRitolia]

Hi @Kishor Mudhili 

I can notice that in your Flow designer only in Step 5 and 6, you can Making RITM as Completed if your SCTASK is Closed Complete. Please remove it from your Flow.

Now to close RITM when all related SC Task are closed, you can right below After Update Business Rule:

var sctask= new GlideRecord('sc_task');
sctask.addQuery('request_item', current.request_item);
sctask.addEncodedQuery("stateIN-5,1,2");
sctask.query();

if(!sctask.hasNext())
{
var ritm = new GlideRecord('sc_req_item');
ritm.addQuery('sys_id', current.request_item);
ritm.query();

if(ritm.next())
{
rq.state = 3;
rq.update();
}
}