Hi Brian, I'm 70% confident that email approvals do (should) require a license. They result in an approval record (sysapproval_approver) update for that user against the target scope (source table). Especially if User A has a recorded action (approval / disapproval) in this table, that user would need an appropriate license for the scope of the source table. Allen is correct to speak to your ServiceNow Account Executive, mine thinks a license is needed.