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05-05-2023 05:34 AM - bewerkt 01-26-2024 08:40 AM
Good Morning,
I am reaching out for help with the code below. I have been asked to create a custom field on the Incident form that changes to "update received" when incident receives an email. The field is automatically on update clear & when someone replies to the incident notification it should change to "Update Received". My Business rule below is not automatically updating the form. Please see code & BR, also the the field did not update with or without the filter condition so I am assuming it is the code.
Custom field:
// Check if the update came from an email
if (current.source == "email" || current.source == "Inbound email") {
// Set the value of the Update Status field to "Update received"
current.u_email_update = "Update received";
}
})(current, previous);
Opgelost! Ga naar oplossing.