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09-14-2023 03:42 AM
Hi @Community Alums,
You will need to use a field on the sc_request table to stop the SLA.
This means, that in a business rule, or in your request flow/workflow, you will need to set a (custom) field on the sc_request to a value which stops the SLA.
You cannot do that on a related record directly.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
