Hi @SunilKumar_P ,

If its still not working you can try writing BR to set the state value of both ritm and request,

You can Try after update BR

Table: sc_req_item

condition as shown below,

Note: better to keep your catalog item in condition so that it will not run for others,

 In action, to update requested item state

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

In advanced, to update Request table

code

(function executeRule(current, previous /*null when async*/) {

	var reqUpdate = new GlideRecord('sc_request');
	reqUpdate.addQuery('sys_id',current.request);
	reqUpdate.query();
	if(reqUpdate.next()){
		reqUpdate.state = 4 ;
		reqUpdate.request_state = 'closed_cancelled';
		reqUpdate.update();
	}

})(current, previous);

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang