Hi @MonikaR2602
I doubt this is possible, because you use either of way, it must pass via email server.
If i understood, you need something , email in SN itself like we have connect bar / side bar?
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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