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05-14-2024 08:29 AM
Apologies as this may be way off the mark and if it is then any layman's help where my understanding has failed would be greatly appreciated.
We're trying to build a CMDB and part of this is the classification of Services different services used within the company. I've read a number of the forum posts and think at a very basic level i've grasped the concept (I hope)
* Business Service - would be a very high level grouping of application services for example "e-mail"
* Application Service - would be a collection of items which come together to provide the Business Service such as various software applications and hardware items "MS Outlook, MS Exchange, Windows Servers etc"
* Technical Service - would be the "Technical support" offered to support the various Application Services (potentially by 2nd/3rd line support teams)
Solved! Go to Solution.