Do you already have a tool that operates on that principle?   If so, do you find that its accurate?

In practice I find these solutions terribly inaccurate because "incidents of the same type" is so difficult to determine problematically.   The few times I've seen something like this implemented successfully, it was more a function of event correlation and management vs Incident.

You can link incidents to a problem you create.   A couple of notes, the problem has to have been created.   You need to know the incident numbers you want to add to the problem.   See the steps I use below:

* Click on an existing problem.

* Scroll to the bottom of the problem.

* Below "Related Links", you should see Incidents with New and Edit Buttons.

* Click on the "Edit" button.

* Type in the incident number you want to add.

* Repeat the above step until all incidents have been added.

* Click "Save" button.

* Click "Update" button.

There are business rules (learned this yesterday) that define what happens when you resolve a problem to the incidents attached to it.   I would review those also to make sure it meets your needs.   It does not answer the automatic process you want, but it is a work around you can use.   I hope this was helpful.

Hi @suri ,

You can write a BR on incident table and you can use this below code in your BR to create new problem record, under "when to run" set your conditions.

I tried this business rule but problem ticket is not getting created.

Hi @soumya090 ,

This is very old post and author did not accept any solutions, if you have similar kind of question, please make a new post. 

Thanks,
Bhimashankar H

-------------------------------------------------------------------------------------------------
If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!