PrashantLearnIT
Tera Sage

‎06-05-2024 02:16 AM

Hi @Pooja Khatri ,

 

Please try to understand what @Sumit Pandey3 has mentioned, your script is fine please test it correctly, oldvalue should not be same as newvalue to make work notes mandatory.

 

 

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************