Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-05-2024 02:16 AM
Hello,
We are using the service portal to allow the end users to create incidents.
In some cases, those incidents are open for a shared CI (e.g.: shared printer).
We want to allow the end users who open an incident on a shared CI to be able to see that there are already incidents open for this CI.
As an example:
1-User1 create an incident on the shared printer named printer123.
2-User2 wants to open an incident on printer123. In the service portal incident form, User2 is able to see that there is already an incident open for the printer123.
Is there an OOTB way to do this?
Thank you for your help.
Solved! Go to Solution.