How to set Has Breached SLA to true based on the business elapsed percentage.
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08-28-2024 07:39 AM
Hello Everyone,
I have a requirement where I need to set the Has Breached to true for with conditions for Problem SLA as below:
Conditions: SLA - Problem, Business elapsed Percentage - >95 then Has breached to True.
I have written a before update BR on Task_sla table with the above conditions and in the script
current.(backend name_has_breached) = true;
But its not working, can anyone help me in achieving this.
But its not working, can anyone help me in achieving this.
