AshishKM
Kilo Patron

Hi @Supriya KM

You can do it but not recommended for such custom logic in running SLA instanct, becuase 5% business duration still valid.

If you try to update Has Breach via external logic ( like BR ) , the core logic will replace that change.

 

Work around : You can introduce new  SLA for this 95% and make that SLA Has Breach = true.

 

-Thanks,
AshishKM

 

 

 

 


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