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08-28-2024 07:46 AM
Hi @Supriya KM,
You can do it but not recommended for such custom logic in running SLA instanct, becuase 5% business duration still valid.
If you try to update Has Breach via external logic ( like BR ) , the core logic will replace that change.
Work around : You can introduce new SLA for this 95% and make that SLA Has Breach = true.
-Thanks,
AshishKM
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