Email Client Configuration: Preventing Attachments in the ticket conditionally
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10-09-2024 10:24 PM
Hi Everyone.
Good day!
If you compose an email in the ticket, usually the attachments are getting attached to the ticket. Is there a way to prevent the attachments from getting attached to the ticket conditionally? For example if the recipient of the composed email is not the Opened For, then the attachments are going to get attached to the email record instead of the ticket.
