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02-26-2025 09:49 PM
how are you printing it?
If you are doing it using ${priority} then it will show the label
you will have to use email script for this and invoke this email script in notification body
(function runMailScript(current, template, email, email_action, event) {
// Add your code here
template.print('Priority' + current.priority);
})(current, template, email, email_action, event);
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader