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04-21-2025 12:25 AM
check below link on how to show buttons in email, enhance as per your requirement
Approve/Reject button in Approval notification
I already informed to have a custom date/time field to hold when the last email went and how you can use flow to close it
what did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader