@Mary S 

I just checked, inbound flow doesn't have option to Run as System

Did you check in the email received logs? it shows why it was ignored

check this

Inbound Email Flow is not triggering when conditions set 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

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