ServiceNow's Change Management process, there is a default behavior where changes with certain Close Codes (like "Unsuccessful" or "Successful with issues") are all expected to go into a Review state.
However can you explain what is happening in your scenario when you are adding Close Codes (like "Unsuccessful" or "Successful with issues") in detail.
If this response resolved your issue, kindly mark it as Helpful or Accept Solution—it helps others find the answer faster.
