Hey @LT_23 ,

Glad you found my response useful. Please consider marking as 'Helpful', so future readers can find easily!.

Yes — the use of Record Producer + MRVS changes how attachments are stored, and non-admin users lose access unless ACLs are modified.

Attachments are on sc_item_option_mtom and not inherently shared with the parent request.

To Solve create ACL to grant access or copy MVRS attachment to RITM attachments.

Thanks,
Bhimashankar H

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