User is active without uer ID in ServiceNow

Hi Everyone

We have encountered an issue where certain users in ServiceNow are marked as active but do not have a corresponding User ID populated. As part of our provisioning process, we typically reference the User ID before proceeding with account creation in Azure.

However, upon validating with the Azure team, it was confirmed that the User IDs in question already exist in Azure Active Directory and are marked as active. This discrepancy has created confusion, as we are unable to determine why these active users in ServiceNow are missing associated User IDs, despite being present and active in Azure AD.

I would appreciate any insights or assistance.

Thanks,
Nandini.