Issue with large Excel from Data Visualization (18,000+ records) – getting error PDF in Export
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09-12-2025 06:05 AM
Hi Community,
I’m facing an issue while exporting a report on Email using Data Visualization in Excel format from ServiceNow. The report has more than 18,000 records, but instead of downloading an Excel file, it generates a PDF with the following error:
"We were unable to generate the report due to a server error. null"
Has anyone faced this issue before? Is there a configuration/limitation on the number of rows that can be exported to Excel, or any workaround to successfully export large reports?
Thanks in advance for your help!
