Hi @AmulyaP38427125 

 

Thanks for the detailed information. If I understood correctly, you want another related list that shows the SLA on the Incident Task. Unfortunately, it's not possible to display the Incident Task SLA on the Incident table.

You can only view the Incident Task SLA within the Incident Task record itself.

To add the related list, please follow these steps from the Incident Task record. (Note: The screenshot is just from the Incident form.)

 

DrAtulGLNG_0-1758011875136.png

DrAtulGLNG_1-1758011894514.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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