Hi @Ashley,

Let me try it and confirm it but how do i test it? an other thing Is there a better way to do this let me explain you mentioned I have to go to SLA Definition and update the  SLA I want to update but if there are 23 SLA i have to go all the 23 sla one by one and update them. Is there a better way to do this in one single place I will update the holiday and the instance will follow including the SLA, change calendar and everything thorough out the instance globally. Have you understood what i am trying to say?