Incident Line of Business Displays Backend Value When Created from Specific Catalog Item

Hi All,

There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on the Incident.

However, on the Incident record, the Line of Business field displays the backend value of the choice instead of the user-friendly label. For example, when Personal Auto is selected, the Incident shows personal_auto.

This issue occurs only for this specific catalog item; other catalog items display the Line of Business value correctly.

Can someone look into this please