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01-28-2026 07:56 PM
I don't think having approval or not having approval has any impact with the script.
I could see the difference between both the times is hardly 3 seconds.
How is closed_at populated? is it via some custom logic/script?
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader