Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-11-2026 01:22 AM
Hello @Suzy_Hyslip ,
As per my understanding , it is normal field and its already present on Resolution information tab. It will not diversely affect on other forms .
Steps to create kb article
1)state=resolved , close notes and close code must filled.
2)saved.
3)check ( ✅ ) that knowledge checkbox
4)when state goes to close state at that time kb article get created .
if this helps you then mark it as helpful and accept as solution.
Regards,
Aditya