RahelaM
Tera Contributor

Please note that origin_id and origin_table are important for the following property within SOW Configurations: Close Interaction when linked Incident is resolved [sn_sow_inc.autoclose_origin.interaction]. The auto closure of interaction record is handled by a Business Rule "Close interaction from incident". If you take a look at the script, the interaction to be closed is fetched based on the originId.