Now Assist Generate resolution notes (ITSM) displaying JSON
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05-06-2026 01:12 PM - edited 05-06-2026 01:13 PM
Hello All,
We have enabled the Now Assist Generate resolution notes (ITSM) and we have setup the" extended tables support" option, currently it works as planned on our extended table resolution notes are generated using activities and other fields however ONLY for extended tables we are seeing notes being generated in JSON(see attached) format we tried to edit the skill via skill editor but there's no way to add a tool or script to clean up this, any suggests?
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