Now Assist Generate resolution notes (ITSM) displaying JSON

GM5
Tera Guru

Hello All,

 

We have enabled the Now Assist Generate resolution notes (ITSM) and we have setup the" extended tables support" option,  currently it works as planned on our extended table resolution notes are generated using activities and other fields however ONLY for extended tables we are seeing notes being generated in JSON(see attached) format we tried to edit the skill via skill editor but there's no way to add a tool or script to clean up this, any suggests?

 

GM5_1-1778098261335.png

 




GM5_0-1778098253618.png