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06-04-2026 04:46 AM
Hello Ankur,
Thank you again for your response and the recommendations.
I would like to clarify my requirement once more. I fully understand that DOM manipulation is not recommended in ServiceNow, and for that reason I do not want to use any DOM‑based approach in my solution.
At this point, I have created a UI Action instead of a formatter, and my goal is the following:
The UI Action should not be visible when the “Type” field is empty (null)
The UI Action should become visible when the “Type” field has a value
I want to achieve this without using any DOM manipulation, and only through supported/standard ServiceNow methods
If you have any recommended approach to control UI Action visibility .
I would appreciate your guidance.
Thank you in advance for your help.
Best regards,
Beyza