Can we Reopen an RITM task retriggering the RITM which is closed complete and workflow is finished

pranitabisw
Tera Contributor

Hello Everyone,

 

We have a requirement to reopen the tasks associated with an RITM that is already in closed complete state, and the RITM workflow has also been completed closing the RITM.

Is there a recommended approach to achieve this?
Specifically:
1) Can a task be reopened once the parent RITM is closed and will reopening the task reopen the RITM?
2) If the workflow is completed, can it be restarted/ resumed to continue the flow from the task activity?
3) What is the best practice to handle such scenarios?

 

Any suggestions or implementation experiences would be appreciated.

 

Thank you.