Hi

This one is too big to be an attachment but is the better version IMHO:

The Ultimate CMDB Guide for ServiceNow - Fruition PDF

The other file is small enough to be attached.

regards

Debbie

I'm so excited to see that this classic by my former colleague at Fruition Partners, Loïc Horisberger, is still in demand.  

We've published a few more books on the CMDB since this one came out: 

1. The Service Graph CMDB for Dummies (2026) ServiceNow Edition by Wiley and Sons, 68 pages, by Michael Hansen.  This one's targeted at anyone with influence on their organization's IT strategy, especially those who directly touch their technology data.  We want you to think of the CMDB as a Service Graph and emphasize key relationships and dependencies instead of chasing billions of configuration settings.
2. The CMDB 101 Primer (2022) 24 pages by Hansen, Brounstein, Wolfe et al.  --  This well-designed and concise guide is targeted at practitioners. It was written before our shift to the Service Graph but has some fantastic visuals.
3. CSDM 5 Information Management Implementation Guide 1.0 (2026), 57 pages, by Kristine Naaes is aimed at architects.  Kristine was a former platform owner at DNB--the Norweigan National Bank--and her book is  really rich in the details that make auditors and compliance officers lives easier.  This one's been pulled 5,000 times since it was posted in June.

I would also recommend the CMDB Imperative (2009) by Carlos Casanova and CMDB Integration 3rd Edition (2021) by Geradus Blokdyk. 

We're working on a channel to post more long-form content when you (or your LLM) need something more substantial and detailed than a sales brochure or first call deck.  I'll post it here when it's ready.

Also check out:  Infinite: How Visionary Leaders Transform Today's Business into AI-Forward Companies (2026) by Brian Solis and Dave Wright (310 pages).  In this book, ServiceNow  innovation officers take on how AI-first companies will look fundamentally different that the companies of the last 50 years.