Hi Mark,

Thanks for your response.

By performance i mean its taking lot of time for the insert/update operation. Whenever i create an incident in Instance A, its taking almost 60-75 seconds to create it in Instance B. Also any incident updates from Instance B to Instance A is taking the same time. The update behavior is also not as expected(extra spaces are getting added in the short description). Below snaps will give you some more insights.

Below is my XYZ instance where i update the short description as "VPN issue" for an Incident. But after the end of transaction below is what i see(Extra spaces at the start of my short description and the text is getting disappeared in the end. Its updated only till "VPN I")

Now, if i check the corresponding ticket(INC0010070)) in the other instance, below is what i see(Extra spaces again).

I heard that current.update() is not a best practice to use. could this be the issue for the delayed response and unexpected behavior.