Hi,

Are the close code and close notes applying, but just not the state?

Or nothing is?

I'm unsure if gr1.addQuery('sys_id', current.incident); this would actually pull a record...have you tried to do a gs.log statement and see what you get back?

Also, is the task already created during your tests or are you opening new and trying to do all this, etc.? Because if so...this BR only runs on Update not Insert so it wouldn't trigger it.

I'd toss a gs.log up in your first glide just to see that it's processing and doing that, then another for the second to see what record it found if any.

Please mark reply as Helpful/Correct, if applicable. Thanks!