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03-27-2014 10:56 AM
Much thanks to John Andersen, as always, for his stellar work on the Service-Now platform with regards to integrations.
ServiceNow integration to JIRA through REST API's-John James Andersen
I was wondering if anyone had any tips on this. I set this up and for some reason my service-now instance isn't able to communicate with the Jira instance. I can see in my logs whenever SN tries to send the data to jira to open a bug, I get the following returned: "Jira issue created: undefined"
Do I need to set up anything on the Jira side?
I have verified the "Jira base instance URL", the "Jira Project Key", as well as the "Custom ID for Service Now". Also I am having to use a mid-server, and I have verified it is up and running.
Any help would be greatly appreciated, as I have a lot more work to do on expanding this integration beyond just incident, but first I just have to get incident working.
Thanks!
Solved! Go to Solution.