Hi ,

I am also facing issue in active chat part it is not visible when chat is intiated.

Kindly provide more information on Agent chat shell , How to configure it.

Thanks,

Megha

Hi,

I created step-by-step tutorial for this.

https://www.servicenow.com/community/next-experience-forum/custom-agent-workspace-experience-advance...

Enjoy.

Jan

Hi,

Thanks for adding above link it is very helpful, I have a query on Ongoing pages ,What is the use of Ongoing and Ongoing Empty pages you mentioned above.

Thanks,

megha

Does the Agent Chat Shell work with an extended interaction table?

Follow the instructions of this video carefully and you will get there: ServiceNow - Configurable Workspace - Advanced Work Assignment - Custom Inbox Extension

It worked perfectly for me.