Tanushree Maiti
Tera Patron

‎05-29-2026 02:29 AM

Hi @dirkdp 

Creating a Database View is the best practice for reporting on custom variables, as they store data in a key-value format.

Try this:

Report on Item Variables in the Service Catalog with a Database View

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls