@kiran115
yes there is no field for this
what do you mean by average response time?
check these
Report on Average Response time and Resolution time
Report on incident Average response and resolution time
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
