Playbook

MReddy
Tera Contributor

‎07-06-2026 01:31 AM

i need to create playbook if security incident response record created  based on condition like have category is policy violation   i need to store in worknotes like kb article with the help of playbook , 

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glideFather
Tera Patron

‎07-06-2026 01:39 AM

ahoy @MReddy,

 

what have you tried so far? :))

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Tanushree Maiti
Tera Patron

‎07-06-2026 01:50 AM

Hi @MReddy 

 

Refer:

 

Security Incident Response (SIR) Implementation On Demand 

 Playbooks Advanced

The all-new Security Incident Response Workspace is now live on store!

QuickStart Guide and Implementation Resources for Security Incident Response and Related Application...

https://www.youtube.com/watch?v=FU04cqUXIko

https://www.youtube.com/watch?v=iIuMxOW1HcY

TechNow Ep 81 | Process Automation Designer/Playbook Part 2
TechNow Ep 81 | Process Automation Designer/Playbook Part 2
youtube.com/watch?v=iIuMxOW1HcY
Join us for the second of this two-part series on how the new Playbook app makes it easier than ever to visualize cross-enterprise workflows. Playbook is a new in-platform capability to visualize processes built with Process Automation Designer and help everyone be more effective.
Adding Playbook as a Record Page Tab to ServiceNow Configurable Workspace Part 1/2
Adding Playbook as a Record Page Tab to ServiceNow Configurable Workspace Part 1/2
youtube.com/watch?v=FU04cqUXIko
Video 1. Background variants vs. screens with a simple example This video tries to explain the metadata involved to create a UI Builder page. There will be a part two and a community article in the next couple of days. 00:00 - Intro and goal 00:36 - Metadata records of a UI Builder page 01:32 - ...
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