Create an dynamic URL in notifications

is_12 · ‎06-01-2024

In the notification, if an agent clicks on URL it should be redirected to case form of the requested catalogue item.

Community Alums · ‎06-01-2024

HI @is_12 ,

Please use the solution mentioned :

https://www.servicenow.com/community/developer-forum/need-to-add-dynamic-link-in-notification/m-p/17...

Amitoj Wadhera · ‎06-01-2024

Hi @is_12 ,

You can create an email script, here is an example:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

	template.print('<a href="URL_TO_BE_REDIRECTED"  target="_blank">' + Click Here + '</a>');

})(current, template, email, email_action, event);

If you find my response helpful, please consider marking it as the 'Accepted Solution' and giving it a 'Helpful' rating. Your feedback not only supports the community but also encourages me to continue providing valuable assistance.

Thanks,

Amitoj Wadhera

Community Alums · ‎06-01-2024

Hi @is_12 ,

I tried your problem in my PDI and it works for me please refer below steps

Create email script and add below code

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    // Add your code here
	var instanceName = gs.getProperty('instance_name');
	var url = "https://"+instanceName+".service-now.com/incident.do?sys_id=" + current.sys_id;
	template.print('<a href=' + url + '&target=_blank"> Click Here </a>');

})(current, template, email, email_action, event);

Result

Please mark my answer correct and helpful if this works for you

Thanks and Regards

Sarthak

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