I'm trying to report on the ITIL users who do not have any tasks assigned to them. Trying to use the related list condition of "None"How do I relate Tasks->Assigned to to the sys_user_has_role?
We use a knowledge base in ServiceNow in our company, which is visible to all employees (snc_internal). Now we would like to create individual articles in this knowledge base and make them viewable only for specific users or groups. Is that even poss...
I have added the Open a New form and select the parent record to update it. But it is throwing an error stating the field is not editable. Then how to set the parent value to the child ticket in ATF
※Paris version If you create a one-time schedule as shown below, where can you check the execution history?It would be nice to be able to check the status such as the execution time and execution result of schedule.
Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...
Happy Friday everyone! Totally random question asked by my Service Desk Manager today so putting this out here in the slim hope I can get an answer. He is looking to create 3 levels of Service Desk itil groups and then he would like all the tasks tha...
I was trying to configure MTLs for my servicenow inbound REST APIs and followed the below steps:. Verify that the Certificate-based authentication plugin (com.glide.auth.mutual) is activated in your instance.. Ensure that ADC-to-APP mTLS is enabled f...
Hi Team, Users have reported that they are not able to see tickets in List view for "My Groups work".It was working couple of days back. No changes were done to the instance. Error: Security constraints prevent access to requested page I have checked...
As we use multiple SSO sources, we want to login widget on the SP landing page to default to External login rather than local login. How do I set what is default in that login widget?
Hi Everyone We have a requirement to place the add to cart button under the esc portal front end page for all service catalog.PFB snip for your reference.Any assistance is hightly appreciated. Regards,Jaison Swamy.
when i type incident.FORM in servicenow navigation tab then form is open in new tab but after few seconds it will redirect to the creator engine studio
Hello, I have been assigned a task which is as follows: In a ServiceNow Order Guide (for example, the "New Hire" order guide), we can include multiple catalog items such as different laptop models. How can we configure it so that only certain items a...
Hi Community,We’re currently using the cmdb_ci_service table as a reference for one of the variables in a catalog item. However, end users (who do not have any roles) are unable to see the dropdown values in the reference field.Here’s what we’ve trie...
