Hello @SB87 ,

In ServiceNow's Request module, the states "Closed Complete," "Closed Incomplete," and "Closed Skipped" are typically used to denote the resolution status of a request. Here's a brief explanation of each:

1. Closed Complete:

   • Meaning: The request has been fully completed, and all required tasks or activities associated with the request have been successfully finished.
   • Usage: This state is typically applied when all necessary actions have been taken to fulfill the request, and the request is considered closed with successful resolution.

2. Closed Incomplete:

   • Meaning: The request has been closed, but not all required tasks or activities were completed successfully. Some aspects of the request remain incomplete or unresolved.
   • Usage: This state is used when the request cannot be fully completed due to various reasons, such as unmet requirements, unresolved issues, or obstacles preventing complete fulfillment.

3. Closed Skipped:

   • Meaning: The request has been closed without all planned activities being completed, but the incompletions were intentional or by design. Certain steps or tasks may have been intentionally skipped or not pursued.
   • Usage: This state is often used when there are planned or acceptable reasons for not completing all tasks associated with the request. It indicates that certain steps were intentionally omitted or skipped without affecting the overall closure of the request.
     

     
     
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     Thanks,

     Pratiksha