Lookup select box choices not visible to end users

Merza Lyn
Giga Guru

I have a variable which is Lookup Select Box, but in the Service Portal the choices are not displaying to end users.

question=18df04358733b9101e3610283cbb359c ---> sys ID of the question

MerzaLyn_0-1708562448219.png

 

End users view in Service Portal

MerzaLyn_1-1708562591278.png