Hi

I request you to please read the contents of the lesson at the URL link -> Outbound Email Configuration | ServiceNow Developers and of the lessons associated with this lesson in the course.

The update given by you is about attempt to use, configure personal email ID with ServiceNow PDI.

To clarify - " I am NOT attempting to use, configure my personal email ID with ServiceNow PDI " !!

I am attempting to follow the steps as given in the lesson / lessons per ServiceNow's updates.

Thanks

DPP