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02-10-2025 08:22 AM
Summary of Differences:
| Policy/Rule Type | Purpose | Scope | Execution | Impact |
|---|---|---|---|---|
| Data Policy | Enforces data validation and consistency. | Applies to database records, data input. | Server-side, at the record level. | Ensures valid data entry (e.g., required fields, data types). |
| UI Policy | Controls UI behavior (visibility, mandatory status, read-only status). | Applies to form fields in the UI. | Client-side, dynamically updates UI. | Adjusts field visibility, accessibility in the UI. |
| Business Rule (Policy) | Enforces complex business logic and workflows. | Applies to record operations and background logic. | Server-side, before/after database operations. | Executes server-side actions like sending emails, modifying data, etc. |
Each of these plays a different role in ensuring that your ServiceNow platform operates smoothly and that data integrity, user experience, and business logic are all maintained.
