Hi @Dr Atul G- LNG ,

Thanks for sharing the details.

I am specifically looking into the "On New Records" palette level, not just the basic happy path scenarios. Even after watching all the videos, I couldn't find any mention of role assignments and how to automatically receive records using the "On New Records" palette.

My scenario is: Whenever a record is created in ServiceNow, I need to retrieve it via the "On New Records" palette. However, when I create an INC (Incident) in ServiceNow, the record does not come through to MuleSoft.

What steps need to be configured on the ServiceNow side to ensure this works? Could you please help me?