Hi @peterleavit
No, it’s not possible to track this. Once an email is sent from ServiceNow, it goes to a third-party tool like Outlook. When the user clicks that email, the action is not associated with ServiceNow. So, it can’t be tracked.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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