Help with Creating a Report
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10-31-2025 10:50 AM
I need to build a report with the following scenario:
a ticket assigned to Service desk was escalated to Client support group A (this time the incident is on hold and on hold reason is escalated to Client; for sctask the state is escalated to Client)
the same ticket was then reassigned to Client support group B
I want help in building report that will show that the ticket was initially assigned by Service desk to Client support group A
I am unable to generate this through incident metric or audit table.
any ideas please?