Hi @Laphosis 

Tips for the CSA Exam (Certified System Administrator)

CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

Study the training material thoroughly – Go through it line by line, word by word, at least 2–3 times.

Practice the labs multiple times – Do each lab 3–4 times. Don’t just complete them; carefully read and understand the instructions as well.

Follow the official eBook – Review it thoroughly at least 2–3 times to reinforce your understanding.

Consider supplementary courses – Some candidates have found Udemy courses helpful for additional practice and clarity.

Watch my experience video – I’ve shared my own preparation journey and tips here:

https://youtu.be/60KXCXXHW7M

Good luck on your CSA journey!

All of this is good advice, IMO. I pretty much did the same. It does help to have experience with the platform. Even for those who may just be starting in ServiceNow or wanting to get in to it, you can use a free PDI. Udemy was helpfully for me. I enrolled in a practice exam Udemy course. It was much harder then the actual exam. Came to find out the author did that by design to help one understand the why and not just the how. It really helped on the exam. Understanding terms, correct names of tables, and such also helped. Like most IT exams they try to trip you up from time to time with wording. In the end it only took my 25 minutes to complete the exam and passed first try. Also carefully read the questions (trust me... there were times I answered and was like oh wait, after re-reading the question). I think you get 90 minutes and ability to mark an answer for review before submitting.

Great!

Nice, thanks for sharing.

Thank you for the tips!