Field is Blank in Backend view but not in Service Portal or Workspace

Hi all,

Our organization recently implemented the Legal Service Delivery product. I'm fairly new to being an Admin for ServiceNow and am working through how our 3rd party implementation team configured our instance to make minor tweaks to certain forms. Somehow I tweaked a Catalog Policy or Client Script that resulted in a required field showing blank when I open the record in the backend. If I open the same record in Counsel Center (the workspace used for our "agents"... i.e. fulfillers) or in the Service Portal as the submitter, the field contains a value. All of our client scripts that clear variable values are onChange, but I would think just opening the record from the backend view doesn't change a variable. I've checked all the Catalog Policies for "Clear Value" if false and removed all of the ones that pertain to these fields.

Any ideas on how to fix this issue? My initial thought is that it has something to do with a client script and applying it to the Target record, but that's just a guess. I've searched the forums but feel that I must be using the wrong terminology (backend view or platform?) as I can't seem to find anything close to a possible answer. Most questions/replies referring to target records are in terms of ITSM (change requests, generated task records), which don't apply to us but may still be the right concept to follow, I'm just struggling to find a question similar to mine.