Hi,

You would need to complete the Customer Service Management Essentials course. Upon completion, you'll receive a voucher. That is an virtual instructor course.

There's also the On Demand version here.

You're not able to initially register for a ServiceNow Certification Exam via Webassessor without the voucher.

Refer to the CIS-CSM Exam Blueprint as well for additional information: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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